RiskIQ Support

RiskIQ’s suite of products is easy to use, simple to administer, and quick to deploy. Our customer-first culture delivers users timely and helpful information, resources, and success staff so organizations can get the most from our digital threat management platform. For more technical details, visit our (link to:)FAQs or examine our (link to:)product documentation. RiskIQ provides multiple paths for support and the means to track submitted cases. Support requests can be made by email or phone. We are here to help you, so if you have a question or issue, please see the following support options for help.

 

Help for RiskIQ Community Edition
and PassiveTotal


Start a chat within PassiveTotal

 

Check out the PassiveTotal
Help documentation

 

Watch how-to videos about
PassiveTotal

 

Schedule a support session
(10am – 11am CT except U.S. Holidays)

Help for All Other RiskIQ Products

 

Submit a ticket to support from
within the RiskIQ Platform

 

Email support@riskiq.com
during business hours

 

Contact your dedicated support
analyst for after hour emergencies