Support | RiskIQ

RiskIQ Support

RiskIQ’s suite of products is easy to use, simple to administer, and quick to deploy. Our customer-first culture delivers users timely and helpful information, resources, and success staff so organizations can get the most from our digital threat management platform. For more technical details, visit our FAQs or examine our product documentation. RiskIQ provides multiple paths for support and the means to track submitted cases. Support requests can be made by email or phone. We are here to help you, so if you have a question or issue, please see the following support options for help.


Help for RiskIQ Community Edition
and PassiveTotal®

Start a chat within PassiveTotal


Check out the PassiveTotal
Help documentation


Watch how-to videos about


Schedule a support session
(10am – 11am CT except U.S. Holidays)

Help for All Other RiskIQ Products


Submit a ticket to support from
within the RiskIQ Platform


during business hours


Contact your dedicated support
analyst for after hour emergencies